What's in this step?

✅ How to check license activations
✅ Monitoring usage and ensuring students use Glean within the first 2 weeks

Step 1: How to check license activations

Estimated time: 10 mins

You can see whether or not an invited student has activated their license from the Glean Admin dashboard. The screenshot below shows you how to do this, but if you’d like further information please visit our help center.
Visit Help Centre
Monitoring usage and ensuring students use Glean within the first 2 weeks

Step 2: Monitoring usage and ensuring students use Glean within the first 2 weeks

Estimated time: 15 mins

Once a student has activated their Glean license, Glean Admin shows you when they last used the tool via a traffic light system. Once a student tips into ‘red’, it might be time to reach out to them. Use this system to get your students up and running within the first 2 weeks.
Visit help centre
Step 3: Send a reminder email for students who've not signed up after the first week

Step 3: Send a reminder email for students who've not signed up after the first week

Estimated time: 5 mins

Give students a gentle nudge to accept their invite and use Glean with our follow-up email. The email showcases the difference Glean has made for learners like them by linking to a short testimonial video. Send alongside your invite emails.

Prefer an unbranded email? Copy the plain text version
Download email

What happens next?

Your Customer Success Check-In

Your Customer Success Manager should have already scheduled your next check-in meeting. If they haven’t yet drop them an email now and they will get that booked in.
Go back to stage 4